Privacy Policy

This Privacy Policy from The English Experience (UK) Ltd is for the website www.englishexp.co.uk and governs the privacy of those who use it and our services. The purpose of the policy is to explain how we control, process, handle and protect your personal information while using our website, contacting us or dealing with us off site, including your rights under current laws and regulations.

GDPR

General Data Protection Regulations is the primary law that regulates how companies protect your personal data. There must be procedures in place regarding the storage and use of the data in compliance with GDPR. For more information see the ICO on
ico.org.uk 0303 123 1113

The protection of your privacy and personal information is very important to us. It is processed on a lawful basis as follows:

• We make sure that any organisation we work with has the same security measures in place as us
• We respect your privacy
• When we collect information we will make it clear what we are collecting it for

What information we collect

A. Homestay information:

Name, address, date of birth, gender, nationality, religion, marital status.

We require full information of the homestay hosts and all persons in their household as well as the full information regarding the home.

B. Student information collected:

Name, address, date of birth, gender, nationality, allergies, next of kin (name and telephone number). We need to be secure in the knowledge that we have full information, including any disabilities concerning the students staying in our organisation.

C. Website contacts:

Information collected is name, email and telephone number. This is required for further contact.

What further information we collect:

• We collect mobile phone numbers on arrival in our school to ensure good contact is maintained between our clients and ourselves at all times
• Students and group leaders complete questionnaires regarding their stay. This is to make sure that we note any areas of problems and any ideas for improvement.

How long do we hold your data

Any data from our website shall be retained for no more than 2 years. Data should only be held for as long as we need it. Ensuring that we erase or anonymise data when we no longer need it will reduce the risk that it becomes irrelevant, excessive, inaccurate or out of date.:

Any data from google analytics shall be retained for no more than 2 years for information. We also work with third parties oversea governed by their GDPR rules.

For our policy on cookies, please see our link on the website.

Any data from being employed by us shall be retained for no more than 7 years without your permission.

Your rights in respect of processing the data held

With regard to your personal data you have the right to access, rectify, erase, restrict or object to any data we hold about you. If you wish to do so, contact the Data Protection Officer: Carol Syder, Email: [email protected]. Telephone:
01603 622300

The right to lodge a complaint with a supervisory authority

Individuals have the right to raise a complaint with the ICO if they have a problem with The English Experience data collection.

Information Commissioner’s office

Tel: 0303 123 1113

Registering as a student or homestay provider

When applying through an agent, the minimum information we require to register you is full name, date of birth and dietary requirements. Your group leaders will have the remaining information – home address, primary contact including name and phone number in case of emergency.